CIPD People Performance Consultants

Developing great leaders

Great Leadership

Leadership in the modern business world has moved away from the ‘command and control’ ideal and is now ultimately focussed on how to unlock the power and potential of your employees. It requires an inclusive approach: bringing people together to achieve great business results through motivation, empowerment and increased productivity.

This course focuses on the essential skills and attributes of a modern day leader by exploring three vital elements: Personal Leadership, Team Leadership and Task Leadership. It is aimed at anyone in a management position who wants to efficiently manage common workplace issues, embed positive change and inspire and facilitate behaviours that ensure their teams deliver the desired results. It is perfect for those both relatively new to the role of leadership or in need of a fresh, positive perspective to their role.

This course is for you if:

  • You understand the correlation between investing in your business leaders and positive influence on business growth
  • You are looking to create a culture of inclusive leadership that serves to boost morale and therefore improve staff retention
  • You need your business leaders to understand the difference between management and leadership, and recognise the importance of leadership skills in order to be fully effective in their roles
  • You are an individual wanting to develop practical leadership techniques to strengthen existing knowledge  gained through management training courses

Coaching Skills for Managers

Managing teams is not always easy; different people are motivated by different things, so getting a team motivated to reach a collective goal can be challenging. By developing coaching skills managers are better equipped to have meaningful conversations with their employees and uncover what it is that drives them to succeed; in doing so they can unlock the true potential of each and every person in the team.


Coaching is the process of nurturing, empowering and influencing an individual to reach and exceed personal and business goals.  This course teaches fundamental coaching principles and promotes the use of the GROW framework to structure coaching sessions. It is a highly interactive training course designed to help managers develop coaching skills that will enable them to support their employees and shape team dynamics.

This course is for you if:

  • You would like to feel confident when providing feedback and communicating with your employees, in a way that encourages positive change and buy in
  • You would like to develop a coaching culture within your leadership team
  • You are hoping to instill a greater degree of personal accountability within your team, and encourage the use of initiative by your people

Performance Management

In today’s economic climate, where companies are under ever-increasing pressure to become more effective, competitive and efficient,  the role of performance management in achieving those aims should not be underestimated.

To ensure maximum effort, commitment and productivity from your team and individuals, it is important that business owners establish a performance management culture within their organisations, and that managers and supervisors ‘buy in’ to the processes and create the open and accessible lines of communication with their staff. Late, incomplete or non existent appraisals, lack of relevant or quality feedback, mistrust and avoidance of honest performance related discussions will all serve to limit the level of success a business can ultimately achieve.

This course will address these issues, providing participants with the confidence, skills and resources required to implement and maintain a comprehensive and effective performance management system where staff are targeted, focussed and accountable for their own performance, conduct and efforts.

This course is for you if:

  • You need to embed proactive performance management as a continuous flexible process within your organisation
  • You want to learn how to provide more constructive feedback to your people in order to improve productivity and personal development
  • You manage a team that lacks any clear or defined accountability and performance improvement is required
  • You need to establish future objectives for your team and clarify your expectations of the roles they play in helping achieve them

Communicating Difficult Messages

Everyone is required to communicate a difficult message at some point in their career, yet many leaders either find the task uncomfortable or avoid it altogether. The outcome of a poorly delivered messages can be hugely damaging for a business; this vital interactive training course ensures that delegates are equipped with the knowledge, confidence and skills to deliver difficult messages effectively, while coping with awkward behaviours within the team.

This course is for you if:

  • You or your managers find having confrontational discussions with colleagues and staff difficult or awkward
  • You struggle to deal with challenging behaviour from your people when having sensitive conversations
  • You need your management team to develop communication techniques that ensure staff understand and buy into the messages being received
  • You would like your workforce to receive difficult messages constructively, and communicate back proactively, to ensure continued business productivity

Discipline in the Workplace

Discipline in the workplace has a pivotal role to play in any organisation. Ensuring your employees understand what is expected of them and the rules within which they operate is key to getting the best performance from them. Successful businesses know that disciplinary procedures are an aid to effective management, enabling them to resolve issues early and effectively to minimise the impact poor discipline can have on a business.


Managers, Supervisors, CEOs, MDs and anyone with jurisdiction for managing discipline in the workplace, who are unaware of the legal and moral guidelines associated with this area of responsibility, would benefit from this course.

This course is for you if:

  • You avoid dealing with disciplinary problems – either behavioral or performance-related, because of a lack of understanding of the correct process to follow
  • You recognise that many small problems can be eliminated by a quick managerial response – by proactively confronting the situation head on
  • You need communication techniques to utilise within a disciplinary process that educates and infers personal accountability on the employee, instead of punishment