CIPD People Performance Consultants

Developing better performing teams

Effective Communication Skills

It is rare to find work where there is not the need to communicate in some form or another. Effective communication is the foundation of a successful workplace; it enables people to build positive relationships and work together more efficiently towards a common goal. By contrast, failing to communicate effectively will, without a doubt, negatively impact productivity and therefore overall operational success.


Making an investment in improving workforce communication will serve to create a more harmonious working environment. It will increase employee engagement, improve morale and strengthen operational efficiency.


Since effective communication is arguably the most valuable skill a person can possess, this training will be beneficial to all people, at all levels in an organisation.

This course is for you if:

  • You manage a team that lacks communication skills and is unable to work together effectively
  • You want to improve your own self-awareness when communicating and reduce friction with colleagues/employees
  • You want to enhance collective performance by teaching employees to communicate confidently with colleagues at all levels
  • You would like to understand how to overcome barriers to effective communication and be better equipped to handle challenging communication.

Emotional Intelligence at work

Emotional Intelligence is one of the most revolutionary and recognised concepts to hit the business world in recent years. It rejects IQ as the traditional indicator of success, instead asserting that the ability of individuals to understand their own emotions, and those of the people they work with, is the crucial key to individual success.


In simplest terms Emotional Intelligence is the capacity a person has to recognise their own emotions and the emotions of others around them. They will then use this emotional information to guide their thinking and, perhaps more importantly, regulate and adapt their behaviour in response.


Emotionally Intelligent individuals are able to work together to maximum effectiveness, as a result this course is for everyone who is looking to improve their Emotional Intelligence.

This course is for you if:

  • You are a manager with a dysfunctional team and you want to establish a more productive and harmonious working environment
  • You work with groups of individuals who need to be more aware of the impact their behaviour has on the people around them and to learn to regulate their emotions to improve relationships
  • You are an individual in a customer facing role who is looking to improve your effectiveness when dealing with challenging customers
  • You work in a sales environment and would like to better influence the outcome of your interactions with prospective customers

Handling Conflict

Conflict occurs in the workplace, that’s an unavoidable fact. When multiple people work together for long periods of time, disagreements or differences in people’s views and opinions are inevitable, and that is essentially all conflict is. Situations only become explosive and difficult for business leaders to manage when people have a specific emotional reaction to conflict, whether that be fear, dread, avoidance, anxiety or excitement.

This course supports business leaders and managers to understand the conflict styles of themselves and others, in order to overcome problems quickly and with minimum detrimental impact on productivity and commitment levels.

This course is for you if:

  • You find dealing with conflict uncomfortable or avoid dealing with it all together
  • You understand that much of business success is about a team’s ability to overcome problems successfully
  • You would like to understand the key symptoms and causes of conflict in the workplace, in order to empower yourself and others to resolve problems before they escalate
  • You need practical strategies to manage conflict effectively in your organisation on all levels.

Team Building

It is a common misconception that team building days are all about having fun. Yes, they should be fun but, perhaps more importantly team building activities should have a lasting impact on the participant’s personal effectiveness when back in the workplace setting.


Good teamwork creates synergy within a business. If a team development day is to truly serve its purpose it will result in both personal and business growth. People should return to work feeling empowered, with a greater sense of cohesion.

Utilising and exploring concepts such as The Johari Window model, Belbin’s team roles and emotional intelligence theories, integrated with a range of fun group exercises and activities, this interactive course teaches personal insight and effective team dynamics, whilst building respect, ownership and accountability.

This course is accessible for all physical abilities.

This course is for you if:

  • You manage a team that is adequately performing and you want to enhance and build upon existing success
  • You are managing a new team and you would like to bring them together to help them collaborate and work more effectively together
  • You currently manage a disjointed team in need of some TLC and are looking for a positive way to get them to reflect on individual and collective areas for improvement